When it has come to pretty much any civilisation or movements established by both man and God, the call to have a central source of information and guidance proved itself both necessary and of incredibly high value to those in this setting. This is the same case as goes for APU, as the switch from addressing people’s concerns through email communication, something started to become more frequent.
As more and more requests started coming through the tech support team, different scenarios started to not appear so different anymore. That is because; when working in a confined setting, even a doctor will then say that they buy certain medicines ahead of time as they notice people’s needs in that setting start to become more and more similar. So like a group of doctors buying medicines ahead of a disease outbreak, they see coming; the CTI team begun to contemplate on the very first platform for unified access to counsel and guidance on matters already explored and fully(or at least continually) addressed. This platform was titled; the Asia Pacific Information Exchange.
APIX was created with the very first motive of being somewhere where both staff and students could access in order to obtain information on different issues such as submitting certain documents online as compared to doing so in person. This platform was also made with the kind of applications used by those looking up this information and was then optimised to function well in all the mainstream browsers from Google Chrome to Mozilla Firefox. Doing so meant that staff and students were provided more convenience as to their preferred browsers/devices. As time went by, APIX began to grow in its collection of information as most enquiries were looked into on two to three levels from simply responding and handling them by the CTI team, to observing the frequency of certain requests and then finally to the creation of articles(on resolved issues and guides) to be read to redirect people.
In the observed image above I essentially what interacting with this platform would look/feel like. As requests continue to grow, so did the innovative culture of the CTI in how to optimise the help and advice given to anybody who would knock on that proverbial door. This is where it started. but not where it stopped, such has been an odyssey to the day that someone just asks a little widget on their webpage for help and presto(sounds a little futuristic but it’s closer than you’d think 😉 ).
In the next couple reads we shall observe the progression from the first to the current article, this process has been nothing short of an uphill climb but a closer look at the details one might assume the team got into their stride to the point it doesn’t even look like a hill that much anymore.